Our latest Forward Thinker is our Customer Success Manager, Nigel Smith.
Nigel, who hails from Maidstone, Kent, joined Forward Computers (as the company was then known) in 1996, before it rebranded in 2021 as Forward Solutions. He primarily looked after Forward’s Southern client base, before he recently transitioned into his new training role.
Before joining Forward Solutions, Nigel worked across numerous firms within the freight sector. He began his career after having various clerical positions at Overseas Containers Ltd, before joining P&O Containers Ltd in 1987, where he progressed to the position of Operations Supervisor.
It was at Oceanlink Ltd, whom he joined in 1990, which led him to discover a new career opportunity. Oceanlink was an existing customer of Forward Computers, and Nigel’s interest in the company was piqued.
He quickly became interested in how the software worked at Forward Solutions, as he worked so closely with it, and as a result an opportunity to join the business as a Project Manager in 1996 became available.
In this new role, he focused on applying the various systems Forward work with to customers across the UK and Europe. He went on to add many other roles and responsibilities in his time at Forward and is about to enter the next stage of his career.
After over 27 years at the company, Nigel is now transitioning into a training role providing training for customers and helping with recruitment and inductions.
“After being in the industry for over three decades, I’ve seen a huge change in the sector. I’ve always had the mindset to move with the times and it’s so important to be open to new ideas and challenges – I even worked from home before it was fashionable! You must always be adaptive and forward-thinking, and that’s why we are constantly pushing our products forward.
“I am excited to share my experience and knowledge accrued over the years with the team at Forward Solutions, while also recruiting the next generation of IT specialists.”
In his spare time, Nigel likes to spend time with his grandchildren and is a big fan of sports, regularly watching F1, football, cricket and rugby. He has also taken on the mission of carrying out DIY tasks around the house!