Great understanding of the new customs systems
“With the challenges brought about by Brexit this year, it has been incredibly helpful to have Forward on board. It was important to us to work with a software supplier which understood the complicated new customs systems being introduced and was able to give us advice and guidance – Forward did just that and have supported us throughout this difficult period for the logistics industry.”
Always one step ahead…
Back when we started working with Forward Solutions over 25 years ago, they enabled our business to interface between the forwarding and the back office accounting software. At the time this was unique and that’s why we’ve stayed with them for so long – they are always one step ahead and continue to innovate their products (such as the IATA E-Freight module), which gives us a competitive edge within the market. Working with Forward Solutions has been extremely helpful to grow our business.
Incredibly impressed by the reliability and flexibility
Having worked with Forward for the past 10 years, we have been incredibly impressed by the reliability and flexibility of the software provided. Their support has been particularly beneficial post Brexit and for our business, there were huge advantages to working with them during this challenging period for the industry. During the initial changes, some of the major freight companies had to suspend services but due to the high tech customs software and support Forward Computers provided for our business, we were able to continue running a smooth operation – a large part of that was because we had the right software to be able to do it.”
A cost-effective solution…
Forward Office is a cost-effective solution that enables us to best manage our clients’ freight, as well as our own business, and as such has contributed in creating a stable platform for The Alliance Group of Companies to continually grow over the past 20 years. Our strong personal relationship with the team there allows us to work collaboratively to adapt and enhance our systems as and when required.
Our business has evolved considerably
Since purchasing Forward Office in 1998, our business has evolved considerably. We are acutely aware of the need to provide leading-edge solutions in order both to retain existing customers and also to acquire new ones. Forward Office has developed with us throughout this period, and has allowed us to meet increasing customer demands by providing new features such as On-line Tracking and Booking facilities. Over the years, we have developed a close and fruitful relationship with FCL, and see them very much as a strategic business partner, rather than just a software supplier.
Excellent level of support
Having chosen Forward Computers, from day one we were completely looked after by them through technical and software installation. This excellent level of support has continued through to the present day, where continued development and innovation in technology and software can otherwise soon leave the guys on the desk behind. Forward Computers continue to develop new ideas and more efficient ways for us to process jobs, as well as keeping abreast of changes made by Customs – and also through to financial reporting, sales and marketing and, of course, communications. We see Forward Computers and Forward Office as an integral part of our future.
Its maximum potential…
We’ve been working with Forward since they were founded in 1986. The business was unique in its modular and analytical approach, which we continue to find most beneficial. Modular, because companies are able to buy individual modules allowing them to have a tailored service, and analytical because of the way in which they implement new systems in line with the present and future needs of their clients. They are constantly updating their software to respond to changes in the industry environment and the needs of freight forwarding companies. Working with them has enabled us to develop our business and improve our efficiency by using their software to the best of our ability and its maximum potential.